Chelmsford City Centre

房間還行，離火車站超級近

I stayed here in March, I previously reviewed this place but I believe it's had a refresh, it's made no difference. I stayed in a Plus room which wasn't cheap even with no breakfast. In short it's really not great. The auto check in machines don't work so there was sizeable queue at check in. The room is not clean, it clearly isn't cleaned properly and was looking tatty. There is dust and I guess human skin under the bed and down the side of the fridge was disgusting. There were stains on the carpet and mould in the bathroom. Repairs had been bodged and the door stop was hanging off. I emailed a complaint, got an automatic reply stating I would hear within 5 days .....and of course heard nothing. Tells you all you need to know about their attitude to customers.

I found Premier Inn an inviting place to stay.The staff were always cheerful and very helpful. The atmosphere in the reception/ bar area was excellent. The room was clean , the bed was large and very comfortable.The bathroom was spacious and the shower excellent. We totally enjoyed our stay at the Chelmsford Premier Inn.

Very helpful and friendly staff. We had a breakdown outside the hotel and the staff were very helpful and co-operative. We were ensured that my car is safe on the road. We could still carry on with our night out without worrying about the car which was left on double yellow lines.

We stayed for my wedding we had three rooms one night and four the second night. They upgraded me and decorated the room so beautifully for my wedding night. The staff went over and above for us They helped with our party Photo Booth props and everything. Nothing was too much trouble for any of them. So please will definitely return soon. Wow 110% service and all so friendly. So happy Carol x

Recently returned from a 2 night stay with 2 young kids. The hotel is a perfect location for Ninja Warrior, Air Hop and Swimming Pool / Ice Rink plus city centre. There is a brand new dining area / bar which is open till late. The unlimited breakfasts were very well received. The highlight was the 5 star service from all the staff including Gulio and the super friendly female staff on the day shift who makes amazing toasties. Richard, Sammie, Lizzie & James.